Sales Specialist Microsoft Dynamics 365 Customer Experience

We're seeking a Sales Specialist – Microsoft Dynamics 365 Customer Experience (CX) to drive customer experience transformation by leveraging Microsoft D365 Customer Service (CC). This role focuses on helping clients integrate traditional Contact Center (CC) and CCaaS solutions with Microsoft D365 CRM, as well as supporting migrations from legacy CC solutions to Microsoft D365 Customer Care (CC). The ideal candidate will work strategically and consultatively with customers, Microsoft partners, and internal teams to position, sell, and support CX transformation projects.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that

drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities

• Engage with enterprise customers to understand their CRM, CCaaS, and customer service transformation needs.
• Position Microsoft D365 Customer Service (CC) as a key enabler of AI-first CX solutions.
• Guide customers on integrating D365 with CCaaS platforms, including Genesys, NICE, Five9, Avaya, Cisco, and AWS Connect.
• Develop and deliver compelling sales presentations, solution proposals, and live demonstrations.
• Advise clients on best practices for integrating Microsoft D365 Customer Care (CC) with Contact Centers.
• Work with technical teams to ensure seamless CRM + Contact Center integration.
• Support customer migrations from legacy CC solutions to Microsoft D365 Customer Care (CC).
• Collaborate with Microsoft Partners, System Integrators (SIs), and CCaaS vendors to create tailored CX solutions.
• Build strategic partnerships with Microsoft ecosystem players, SIs, and CCaaS providers.
• Stay updated on Microsoft D365 roadmap, AI/automation advancements, and industry trends.
• Work closely with internal teams (pre-sales, product, marketing) to align CX solutions with customer needs.

Qualifications

• 5+ years of experience in Microsoft Dynamics 365 Customer Service (CC) or CRM.
• Deep understanding of D365 CX solutions, case management, omnichannel engagement, and automation.
• Experience in selling, consulting, or implementing D365 Customer Care (CC).
• Familiarity with D365 integrations for CCaaS solutions (Genesys, NICE, Five9, Avaya, AWS Connect, Cisco, etc.).
• Strong consultative selling, solution positioning, and stakeholder engagement skills.

Preferred Qualifications

• Microsoft Certified: D365 Customer Service Functional Consultant Associate (MB-230).
• Experience working with Microsoft Gold Partners, System Integrators, or Microsoft itself.
• Knowledge of AI-driven CX solutions, automation, and customer journey design.
• Understanding of the Microsoft partner ecosystem and SI collaboration.

TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.