Sales Manager

The Sales Manager Middle East & Africa (MEA) is responsible for driving profitable growth, developing strategic customer relationships, and expanding market share across the MEA region for the company's monolithic refractory product portfolio. The role leads a team of salespeoples and works closely with operations, technical services, product management, and key industry stakeholders to deliver sustainable business growth.

Responsibilities

Sales Strategy & Business Development

• Develop and implement the regional sales strategy aligned with the company's global objectives.
• Identify new business opportunities and growth segments across steel, cement, non-ferrous metals, petrochemical, power generation, and other high-temperature industrial markets.
• Drive sales growth and profitability for the monolithic refractories product range.
• Build and maintain strong relationships with key customers, distributors, contractors, and industry partners.
• Negotiate commercial agreements and manage major contract discussions.
• Monitor market trends, competitor activities, and customer requirements to identify opportunities and risks.
  
  

Team Leadership & Management

• Lead, coach, and develop a sales team located across the MEA region.
• Establish clear objectives, performance indicators, and development plans for team members.
• Foster a high-performance, customer-focused culture.
• Support succession planning, talent development, and employee engagement initiatives.
• Ensure effective communication and collaboration across regional and global teams.
  
  

Customer & Technical Support

• Collaborate with technical service teams to ensure successful implementation of refractory solutions.
• Support key customer projects, shutdowns, and technical evaluations.
• Ensure high levels of customer satisfaction and long-term partnership development.
• Promote value-added solutions and differentiate the company's offerings through technical expertise and service excellence.
  
  

Cross-Functional Collaboration

• Work closely with manufacturing, supply chain, product management, R&D, and finance teams to support business objectives.
• Participate in product launches and strategic growth initiatives.
• Contribute to regional and global business planning processes.
  
  

Profile/Competencies

Qualification and Experience

• Bachelor's degree in Engineering , Materials Science, Business Administration, or a related field.
• Minimum 10-14 years of experience in refractory materials, industrial minerals, or related industrial sectors.
• Proven sales management experience within the Middle East and Africa region.
• Strong knowledge of monolithic refractories and their applications in high-temperature industries.
• Demonstrated success in managing distributors, direct sales channels, and key accounts.
• Experience leading and developing multicultural teams.
• Strong commercial acumen and contract negotiation skills.
• Excellent communication, presentation, and relationship management abilities.
• Fluency in English is required; additional regional languages are considered an advantage.
  
  

Travel Requirements

• Frequent travel throughout the Middle East and Africa region (approximately 30%).
• Participation in customer visits, industry events, trade exhibitions, and regional business reviews.
  
  

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions . The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys - Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com

---