Sales Manager Service Modernization UAE

Job Title: Sales Manager – Service Modernization – UAE

Department: HVAC Sales

Location: UTS Carrier, Palladium Building, 2nd Floor, Al Quoz, Dubai, UAE

Reporting To: General Manager – HVAC UAE Why Carrier?

Carrier is the world’s leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how people live, work, and move.

We provide sustainable, industry-leading solutions that create healthier homes, buildings, and environments while reducing environmental impact. Diversity and inclusion fuel innovation and growth at Carrier, and our people put customers at the center of everything we do.

Role Overview

The HVAC Sales Manager – UAE is responsible for leading an Outside Sales team to achieve order and revenue targets, driving business growth, and ensuring operational excellence across the UAE HVAC Retrofit Business. This role includes strategy development, team leadership, business development, and market expansion.

Key Responsibilities

Commercial Strategy & Execution

• Develop and execute country-wide sales strategies to meet forecasts and annual targets.
• Prospect and forecast monthly and create actionable plans to achieve revenue objectives.
• Remain aware of market developments and competitor activities to inform strategy.
  
  

• Motivate and lead a dynamic sales team capable of responding to customer and business needs.
• Identify training needs and implement structured programs to build team capabilities.
• Support succession planning and ongoing development of team members.
  
  

• Establish and maintain professional relationships with strategic prospects.
• Coordinate business development activities in alignment with corporate strategy.
• Analyze bid opportunities, prepare responses, negotiate with potential customers, and maintain long-term relationships.
• Conduct product presentations, workshops, and technical education for clients.
• Maintain a personal sales pipeline, customer log, and actively hunt for new business opportunities.
  
  

• Support management team representatives on target accounts or territories.
• Collaborate with internal teams (Supply Chain, Marketing, Finance) to ensure seamless execution.
• Uphold Carrier’s standards for ethics, Environment, Health & Safety (EH&S), and operational compliance.
  
  

• University degree or equivalent experience with minimum 5 years relevant experience, OR advanced degree with minimum 3 years experience in HVAC sales leadership.
• Practical knowledge in leading and managing execution of sales processes, projects, and tactics.
• Broad technical/professional knowledge in HVAC with awareness of impact on other organizational areas.
• Proven track record in managing Outside Sales teams, business development, and client acquisition.
  
  

• International working environment with exposure to regional markets.
• Competitive salary and performance-based incentives.
• Professional development and career advancement opportunities.
• Employee Assistance Programme supporting personal and professional wellbeing.