Sales Manager - Business Development And Partnership

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.

Job Summary:

The Sales Manager will lead the implementation of CosmeSurge’s new sales framework across the UAE, ensuring consistency and excellence in both sales execution and patient experience across all locations. This role will oversee a team of regional Sales Coordinators and Patient Coordinators, driving conversion processes, monitoring sales performance, and uncovering new business development opportunities. The position is central to achieving ambitious growth targets while maintaining the highest standards of service and operational alignment.

Key Responsibilities:

Sales Leadership & Strategy

• Implement and monitor the new sales structure across all clinics and hospitals.
• Collaborate with the Head of Marketing & Sales to develop and roll out sales initiatives, promotions, and upselling tactics.
• Align daily, weekly, and monthly sales KPIs with regional coordinators, ensuring performance is tracked and optimized.

Team Management

• Supervise and support four Sales Coordinators (DXB Hospital, DXB Clinics, AUH, Northern UAE).
• Provide coaching, feedback, and monthly performance evaluations for coordinators and frontline sales staff.
• Coordinate weekly alignment meetings to review progress and share best practices.

Lead Conversion & CRM Oversight

• Ensure consistent lead follow-up through WhatsApp, calls, and CRM systems.
• Guide the team in converting Tier 1 consultations into Tier 2 bookings and treatments.
• Work with the external Call Center Supervisor to ensure agent performance aligns with clinic sales goals.

Business Development & Partnerships

• Develop and manage partnerships with hotels, gyms, corporates, wellness platforms, and government entities.
• Identify cross-selling opportunities with internal departments (e.g., wellness, surgery).
• Support strategies to enhance patient retention.

Reporting & KPI Management

• Consolidate and analyze sales data from all clinics, highlighting trends and areas for improvement.
• Recommend targeted action plans to branch managers to boost performance.
• Collaborate with HR and Operations to design incentive structures for staff exceeding sales targets.

Education, Qualifications & Experience:

• Bachelor’s degree in Sales & Marketing, Communications, Business, or a related field (Master’s preferred).
• 5–7 years of sales or business development experience in healthcare, aesthetics, or wellness.