Sales Lead - Building Service Care

GENERAL SCOPE

Highly focused on customer account management and ongoing service, support and sales development with respective accounts in a defined geography and sector(s) for Professional Sales. This position primarily focuses on service and selling (additional products, tools and services) to existing accounts

with an additional emphasis on new account acquisition. This position will provide service by troubleshooting and offering technical guidance by identifying corrective actions, solving product or application problems, implementing appropriate product applications, and solving other issues impacting customer accounts. This is a direct, customer-facing sales role with responsibility to retain existing revenues and close new revenue opportunities with both existing and new customers.

Responsibilities Include

• Effectively provide account management and ongoing service, support, and sales development to respective accounts in the defined geography and sector(s). Implement white spot prospecting to include existing products, new products and innovations, enhanced sustainability and operational efficiencies (water, energy, chemical usage), and where appropriate food safety solutions.
• Monitor and report for both respective accounts and aligned Key Accounts by utilizing corresponding tools, such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors.
• Work intensely and directly on application expertise and execution delivery, including customer training and merchandising, to reinforce value proposition and brand equity. Hold monthly and quarterly review session with customers’ heads of department and location general managers.
• Grow sales in geographic area and sector(s) by identifying, analyzing, and addressing opportunities for new customer acquisition as well as within existing customers through product and application recommendations.
• Continuously focus on sales growth execution and sales target achievement
• Liaise with TCS to ensure appropriate service support for respective accounts.
• Consult with Key Account Managers to ensure account management support delivered in respective accounts
  
  

Qualifications & Experience

Bachelor’s degree in business, Chemical Engineering, or a related field.

Minimum 5 years of experience in account management or sales, preferably to the facility management sector.

Strong understanding of cleaning and hygiene solutions, sustainability concepts, and operational efficiency metrics.

Proven track record of achieving sales targets and managing complex client relationships.

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