Sales Executive - Leisure And Entertainment

We’re looking for a Sales Executive who loves connecting with people, thrives on hitting targets, and enjoys the fast-paced world of entertainment and events. This role blends active sales, daily reservations support, and outreach, making it perfect for someone who’s driven, customer-focused, and eager to grow.

Role Summary

The Sales Executive is responsible for driving revenue by securing bookings for birthday parties, school trips, corporate team-building, and group events across both venues. This role also includes handling reservation calls, managing inquiries, and supporting the team with outbound sales and follow-ups.

You’ll be the voice behind the excitement, the guide for schools and families, and the driver of new business - while ensuring every guest enjoys a smooth, joyful, and memorable experience.

Key Responsibilities

Sales & Outreach:

• Proactively generate leads from schools, corporate groups, event planners, and families.
• Conduct outbound calls, pitch experiences, and nurture potential clients to close deals.
• Promote and upsell packages, special offers, and event add-ons across both brands.
• Achieve and exceed monthly sales targets and KPI goals.
• Prepare tailored proposals and confidently negotiate with clients.

Reservations and Customer Service

• Handle inbound calls and inquiries with clarity, confidence, and a warm attitude.
• Provide detailed information on attractions, pricing, packages, and promotions.
• Assist guests through the full booking process with accuracy and efficiency.
• Resolve issues or concerns with positivity and professionalism.
• Ensure every customer receives a seamless, enjoyable pre- and post-visit experience.

Event Coordination and Support

• Gather customer requirements for events, including décor, food options, and special requests.
• Coordinate with internal teams to ensure all event details are executed flawlessly.
• Follow up with customers to confirm arrangements and guarantee satisfaction.

Reservation & CRM Management

• Maintain accurate booking records and customer details in the reservation and CRM systems.
• Prepare daily and weekly reports on sales performance, customer feedback, and booking trends.
• Keep customer information updated to support effective follow-ups and future outreach.

Qualifications & Experience

• High school diploma required; degree in Business, Hospitality, Marketing, or similar preferred.
• Proven experience in sales, reservations, call center, or customer service - ideally in entertainment, hospitality, or events.
• Excellent spoken and written English; additional languages are a plus.
• Strong communication and sales articulation skills.
• Confident, organized, and able to manage multiple tasks under pressure.
• Proficiency in CRM and reservation management software.

What were looking for:

• A motivated, target-driven personality with a passion for connecting with people.
• Someone who can switch from woo-hoo!’s friendly, family-focused energy to Xstrike’s bold, confident tone effortlessly.
• A proactive team player who’s eager to grow and take on new challenges.
• Someone who thrives in a dynamic environment with fast-paced inquiries, events, and opportunities.

What we offer:

• A vibrant and supportive work environment.
• Strong opportunities for personal and career growth.
• Market-competitive salary package.
• Standard benefits as per UAE Labour Law.
• The chance to be part of Dubai’s most exciting entertainment brands.