Sales Development Representative

Overview

You will be part of a high-performing international team -EMEA; APAC, MIDDLE EAST - partnering closely with Account Executives, Marketing, and Solution Consultants to develop pipeline in the MIDDLE EAST region. The role requires strong outbound prospecting capabilities, the ability to qualify both inbound and outbound leads, and the adaptability to collaborate across time zones and cultures.

You will act as a trusted advisor to potential customers in the English and Arabic speaking markets, leveraging AI tools and automation to enhance prospecting while maintaining a human-centered, consultative approach. This is a quota-carrying role with a clear career path into Sales Executive or SDR leadership positions.

Responsibilities

• Outbound Prospecting : Drive new business opportunities by engaging targeted enterprise accounts in the MIDDLE EAST region through phone, email, LinkedIn, and video outreach.
• Inbound Lead Qualification : Qualify leads from campaigns, regional events, and digital channels, mapping buying processes and identifying decision-makers.
• Opportunity Progression : Support Sales Executives with opportunity advancement by re-engaging stakeholders, uncovering blockers, and mapping organizational priorities.
• Event Engagement : Represent Hyland at industry events and ensure timely follow-up with qualified prospects.
• Territory Outbound Strategy : Collaborate with Sales and Marketing to design and execute account-based outbound campaigns tailored for the MIDDLE EAST
• Trusted Advisor Role : Build relationships with prospects, demonstrating knowledge of Hyland’s solutions and how they address customer pain points.
• AI & Automation Adoption : Leverage AI-powered prospecting, personalization, and research tools to maximize efficiency and effectiveness.
• Knowledge Sharing : Mentor junior SDRs and contribute best practices for international prospecting, compliance, and outreach.
• Achievement of quarterly pipeline and quota contribution targets.
  
  
  

• Bachelor’s degree or equivalent professional experience.
• 2–3 years of proven success in outbound sales development or business development, ideally within enterprise software.
• Strong communication skills in Arabic and English (native/near-native) with the ability to tailor messaging clearly and persuasively to different audiences.
• Additional European Language is a plus.
• Demonstrated ability to establish rapport, gain trust, and operate effectively across diverse cultures and business environments.
• Experience working in a B2B sales and marketing environment, with relevant industry knowledge.
• Familiarity with regional compliance requirements (e.g., GDPR) in the UAE, KSA and other
• Proficiency with tools such as Salesforce, SalesLoft, 6sense, ZoomInfo, LinkedIn Sales Navigator, and modern AI-powered platforms.
• Ability to deliver product or solution overviews and contribute to customer-facing conversations where appropriate.
• Mentoring peers on best practices in multicultural outreach, ensuring compliance adherence and driving scalable approaches that can be applied across multiple regions.
• Strong business acumen and organizational skills, with the ability to plan, prioritize, and manage workload independently in a fast-paced environment.
• Curious, adaptable, and proactive with a passion for technology and continuous improvement. Resilient, self-motivated, and energetic, with a collaborative growth mindset.
• Comfortable with occasional travel (up to 20%).