Sales & Customer Service Rep 24O25

The Sales & Customer Service Representative is a vital link between our products and our customers, playing a crucial role in the sales and customer service lifecycle. This position requires dynamic interaction with customers, promptly addressing their inquiries and ensuring their utmost satisfaction. The ideal candidate is a proactive problem solver, capable of building lasting customer relationships while meeting sales targets. You will be responsible for maintaining a high level of professionalism and ensuring the timely processing of sales and service requests. This role demands strong communication skills, enthusiasm, and a deep understanding of our product offerings to provide the best possible customer experience.

Responsibilities

• Engage with customers to understand their needs and recommend suitable products.
• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Build and maintain long-lasting relationships with key customers and partners.
• Handle and resolve customer complaints in a professional and timely manner.
• Process orders, forms, applications, and requests accurately and efficiently.
• Identify opportunities to upsell and cross-sell additional products and services.
• Collaborate with the sales team to ensure sales targets are met or exceeded.
• Maintain detailed records of customer interactions using CRM software.
• Provide feedback to the management team on trends and areas of improvement.
• Conduct follow-ups with customers to ensure their satisfaction after receiving services.
• Participate in training sessions to improve service and sales skills continuously.
• Coordinate with other departments to escalate and resolve complex issues.

Requirements

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven work experience in sales or customer service roles is essential.
• Excellent communication skills, both verbal and written, are mandatory.
• Ability to handle stressful situations and maintain a calm demeanor.
• Strong organizational skills with the capability to manage multiple tasks efficiently.
• Proficiency in using CRM software and other sales tools is advantageous.
• A positive attitude and a passion for providing outstanding customer service.