Sales & Customer Service Rep 18D25

The Sales & Customer Service Representative (18D25) plays a pivotal role in bridging the gap between the company and its customers. This position requires a dynamic individual who is skilled in both sales and customer service to drive revenue growth while ensuring customer satisfaction. The ideal candidate will be adept at identifying sales opportunities, closing deals, and providing top-notch service to clients. They will be responsible for handling customer inquiries, resolving complaints, and building long-term relationships with clients. A successful representative will have excellent communication skills, a positive attitude, and a commitment to achieving business goals. This role offers the opportunity for growth and career advancement within the company and works in a fast-paced environment where no two days are the same.

Responsibilities

• Identify and reach out to potential customers to generate sales leads.
• Provide thorough information about products and services to encourage purchase decisions.
• Negotiate terms of sales agreements, closing sales to meet targets.
• Respond promptly to customer inquiries and provide accurate information.
• Resolve customer complaints by investigating problems and providing solutions.
• Maintain detailed records of customer interactions and transactions.
• Develop and maintain strong, long-term relationships with customers.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Assist in the preparation of sales reports and documentation.
• Keep updated with product knowledge and industry trends to better serve customers.
• Participate in training and development to improve customer service skills.
• Contribute to team efforts by accomplishing related results as necessary.

Requirements

• Bachelor's degree in Business, Marketing, or related field preferred.
• Minimum of 2 years experience in sales or customer service roles.
• Exceptional verbal and written communication skills are essential.
• Demonstrated ability to meet sales targets and handle customer issues effectively.
• Proven problem-solving skills and ability to manage multiple tasks simultaneously.
• Proficient in CRM systems and standard office software applications.
• Highly motivated, detail-oriented, and able to work independently or as part of a team.