Sales & Customer Service Rep 03M26

We are seeking a highly motivated and dynamic individual to join our team as a Sales & Customer Service Representative, with job code 03M26. This role is central to fostering strong, positive relationships with our customers and ensuring their needs are met efficiently and effectively. The successful candidate will be responsible for promoting our products and services, handling customer inquiries, and resolving any issues that may arise, thereby driving overall customer satisfaction and sales performance. The ideal candidate will possess excellent communication and interpersonal skills, a keen eye for detail, and a commitment to driving growth through superior customer interactions. This position requires a self-starter who thrives in a fast-paced environment and is passionate about helping customers while achieving sales targets.

Responsibilities

• Engage with potential and existing customers to assess their needs and recommend solutions.
• Manage a portfolio of accounts to achieve long-term success and customer satisfaction.
• Develop positive relationships with clients to maintain long-term engagement.
• Resolve customer complaints and issues promptly, ensuring maximum customer satisfaction.
• Communicate product features and benefits clearly and effectively to potential customers.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Monitor sales metrics and report data to management for strategy adjustments.
• Participate in team meetings to discuss performance and receive guidance on sales strategies.
• Provide timely responses to customer inquiries via phone, email, or in-person meetings.
• Stay updated on industry trends to effectively position our products in the market.
• Handle requests for information following company procedures and policies.
• Assist in the development of promotional content and sales campaigns to boost customer engagement.

Requirements

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Proven experience in a sales or customer service role is essential.
• Excellent verbal and written communication abilities are required.
• Strong problem-solving skills with an analytical approach to customer issues.
• Ability to manage time efficiently and prioritize tasks effectively.
• Strong computer skills, including proficiency with Microsoft Office Suite.
• Adept at building strong relationships with customers and team members alike.