SALES COORDINATOR

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

Anantara the Palm employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Ensure that you fully understand the business strategy and positioning of the Anantara brand, and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal up-to-date knowledge on all Anantara product and service offerings, the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
• Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
• Respond promptly to client enquiries and provide proactive, professional follow-up throughout the sales process to maximize conversion and guest satisfaction.
• Maintain a full working knowledge of the IT support tools used in sales, including CRM systems, sales-specific software, Opera, and the Microsoft Office
• Establish, maintain, and regularly update client databases and CRM records, ensuring data accuracy and supporting targeted sales and marketing campaigns.
• Maintain accurate management status reporting on business results, sales activities, account production, forecasts, and associated action plans.
• Ensure that all paperwork associated with the department is processed accurately and efficiently, including proposals, quotations, contracts, agreements, correspondence, reports, and other sales documentation.
• Coordinate all administrative aspects of group, MICE, and event bookings from confirmation through operational handover, ensuring all event documentation, rooming lists, and contractual requirements are completed accurately and within agreed timelines.
• Coordinate and participate in client familiarization trips, site inspections, sales trips, roadshows, trade exhibitions, and promotional activities as required to support the hotel's sales objectives.
• Support the development of new client contacts, maintain existing client relationships, and ensure accurate account production records and detailed information on potential revenues are maintained within the CRM database
• Support the achievement of departmental revenue objectives by identifying opportunities to upsell and cross-sell guestrooms, meeting facilities, dining experiences, and other hotel products and services.
• Drive opportunities to upsell and cross-sell Anantara products.