Sales Coordinator Injaz - RBG - Loan DST - DXB Retail Banking Group

Job Purpose

• To provide critical sales support to the Direct Sales team to achieve business goals
• Support Managers on delivery of required targets agreed with the business/department head.
• Closely work with CIBG/SME/Other Partners to facilitate Company-based Bulk account opening, Fulfillment and Activation
• Review department submission with an objective to reduce error rate and rework in line with the lean strategy adopted by RBG
• Maintain robust engagement with key stakeholders critical for sales closure, and thus support sales team in achieving the set targets
  
  

• Pre-screening and Conducting system checks on applications to ensure alignment to process and policy requirements
• Robust MIS and Tracking of all applications & supporting NSM in delivery of MI, critical for internal sales monitoring
• Support sales team in Fulfillment of Pay orders and clearance letters at Other Banks
• Chub management - Safe custody of documents submitted by respective sales officers/Advisors
• Co-ordinate with sales teams and prepare mandatory reports on deferrals, buyouts, mystery shopping or any other ad hoc reports whenever required
• Monitor & follow up with sales staff on CRM leads & ONR
• To co–ordinate with the sales teams on pending issues related to complaints, mis selling or fraud
• Support in reducing error rate in submissions to increase efficiency as per the lean principles
• To promptly manage issues highlighted by sales team related to customers, to avoid complaints
• Handling all office equipment for required maintenance support
• Follow up with Sales staff on mandatory trainings
• Facilitate system accesses for new joiners and access management/asset take over and reconciliation for staff exits
• Working within policies and procedural parameters as per Audit requirements
• Working in coordination with the Admin/HR/Operations team
  
  

• Graduate with 3-year work experience in a financial institution within Sales management
• Excellent Stakeholder/People management skills.
• Expert knowledge on different Sales Management Techniques.
• Fair knowledge on credit compliance and risk management.
• Knowledge of Sales Operation Procedures and Policies.
• Communication, interpersonal & negotiation skills required; Adept computer skills.
• Adaptable and versatile.