Sales coordinatior

Manufacturing Industry experience preferred.

The Sales Coordinator is responsible for supporting the sales team by managing administrative tasks, processing orders, maintaining customer records, and facilitating internal communication. This role ensures the sales representatives can focus on client acquisition while maintaining excellent customer service and operational efficiency.

Sales Administration & Order Processing

• Process sales orders accurately and efficiently within the CRM or ERP system.
• Respond to incoming sales inquiries originating from organic search channels using WhatsApp Business, inbound phone calls, and professional email correspondence.
• Provide consultative product guidance, answering technical questions, sending product catalogues and offering specification sheets to educate organic prospects.
• Generate sales quotes, invoices, and contracts for prospective and existing clients.
• Track shipments and delivery statuses to ensure customer orders arrive on time.Client & Team Communication
• Act as the point of contact for clients regarding order status, pricing, and product availability.
• Coordinate sales meetings, take minutes, and distribute action items to the team.
• Liaise with logistics, finance, and inventory departments to resolve order discrepancies.
  
  

Data Management & Reporting

• Maintain CRM databases by regularly updating client contact details and sales pipelines.
• Manage sales documentation, ensuring all digital files and contracts are securely organized.
• 1 to 3 years of experience in a sales support, administrative, or customer service role.
  
  

Technical Skills

• CRM software proficiency in systems like Odoo etc.
• Advanced MS Office skills, particularly in Excel and PowerPoint.
• Bachelor’s degree in Business Administration or a related field (preferred)
  
  

Soft Skills

• Strong organizational skills to manage multiple timelines and orders simultaneously.
• Excellent verbal communication for professional client-facing and team interactions
• Problem-solving mindset to quickly resolve shipping, pricing, or inventory delays.