Sales Consultant

The Crown Worldwide Group provides mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history - but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. Our efforts as good corporate citizens considers the environment and the communities we work in through our Corporate Social Responsibility program.

For more information, please visit: https://www.crownworldwide.com.

Crown Relocations LLC are looking for a full time Sales Consultant to join the Middle East Sales Centre based in Dubai. The successful candidate will join a dynamic, professional and diverse team with an excellent track record of success.

The Sales Consultant plays a critical role as the first point of contact in supporting customers to move their lives around the world.

You will respond quickly to telephone and web lead enquiries to qualify opportunities and establish the best method of servicing each customer. This will be by either booking in a physical survey with one of our Residential Sales Consultants, performing a virtual survey yourself or through a direct response. Your key objective will be to put together the right solution for your customers to convert enquiries into bookings.

If you are committed to great customer experience, are able to build rapport with people easily and effectively; and motivated by achieving sales goals and KPI targets we could be the team for you.

Key Responsibilities

• Field telephone and web lead enquiries to qualify opportunities
• Present the company’s international moving services in the most positive light, selling the benefits of our service, our company, and the Crown network worldwide.
• Book physical surveys for our team of Residential Sales Consultants.
• Perform virtual surveys and complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods
• Follow up on all questions and concerns to ensure that customers are entirely comfortable with the Crown service and relocation process
• Liaise with other Crown offices across the globe, International Service Partners and Solution Providers to build an effective solution tailored to the customer’s needs.
• Utilise value based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.
• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer
• Pro-active follow-up to ensure the booking of through negotiation and use of value add and upselling techniques.
• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
• Engage in networking opportunities within targeted communities, and events, to increase the Brand awareness of Crown
• Engage with social media initiatives to increase the Brand awareness of Crown

Professional Skills & Qualifications

• 1-2 years sales or marketing experience
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
• Knowledge of selling psychology
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially rapidly changing environment
• Well-developed administration and organisation skills with strong attention to detail.
• Cultural sensitivity and awareness.
• Excellent written and spoken English. Additional language skills are a definite advantage.

What we offer

Crown Worldwide offers the right candidate a competitive package including full professional training and entry into the Crown sales incentive scheme.

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience

Always DETERMINED to do our best and to always keep improving

We are genuinely THERE when our customers and colleagues need us

We encourage the SHARING of knowledge amongst each other

We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.