Sales Consultant

Job Title: Retail Sales Consultant

Reports to: Team Leader

Location: UAE

Business Unit: Trading

Role Purpose

To offer exceptional customer service while maximizing all sales opportunities.

Key Accountabilities

• Deliver excellent customer service.
• Follow the sales process to maximize sales.
• Understand features and benefits of all Travelex product lines.
• Use every opportunity to upsell and cross-sell.
• Recognize warning signs of questionable transactions and mitigate potential risks.
• Adhere to promotional marketing offers.
• Manage till stocks effectively.
• Achieve individual KPIs and sales targets.
• Investigate and report overages and shortages.
• Comply with company and location policies and procedures, including:
• Audit
• Risk
• Health & Safety
• Security
• Customer service requirements
• Ensure legal and corporate compliance.
• Maintain high standards of store housekeeping and presentation.
• Contribute positively to team success.
• Complete all required training within specified timelines.
  

• Experience in retail, cash handling, and/or banking.
• Strong customer service skills.
• Good numerical ability.
• Sound knowledge of products, services, and procedures.
• Experience working with computer systems.
• Ability to work independently and as part of a team.
• Attention to detail in routine activities.
• Flexibility to work various shifts and locations.
• Proficiency in English.
  
  

• Self-aware with a high degree of personal and professional integrity.
  
  

• Protect the business by ensuring procedural compliance, managing risks, and escalating issues to safeguard Travelex’s reputation.
  
  

• Ability to build and manage relationships, developing trust and credibility with:
• Customers
• Partners
• Peers
• Teams
• Internal and external stakeholders
• Proactively share best practices to drive continuous performance improvement.