Sales and Customer Service Executive

As a Sales and Customer Service Executive, you will be the key point of contact between our company and clients. Your primary role is to generate and close sales leads while delivering exceptional customer service. This position demands a confident, results-driven individual with a knack for understanding customer needs and translating that into business success. Our ideal candidate is proactive, able to negotiate successful outcomes, and dedicated to fostering lasting customer relationships. You should be comfortable communicating with a diverse range of clients and be able to work collaboratively within a team-oriented environment. We are seeking someone passionate about sales and customer service, with a strong ability to balance both sales targets and client satisfaction to ensure an optimal experience for all parties involved.

Responsibilities

• Identify and develop new business opportunities through strategic prospecting efforts.
• Build and maintain strong, long-lasting customer relationships through effective communication.
• Deliver high-quality customer service and provide feedback to improve client satisfaction.
• Analyze sales trends and customer feedback to inform sales strategies and service improvements.
• Provide customers with timely and accurate responses to inquiries and complaints.
• Collaborate with the marketing team to develop and implement effective sales and promotional strategies.
• Ensure all sales and customer service communications are accurately documented and reported.
• Conduct product demonstrations and present solutions to potential customers effectively.
• Monitor competitor activities and stay informed about industry market trends.
• Train and guide new sales and customer service employees in company processes.
• Meet and exceed monthly and quarterly sales targets, driving company success.

Requirements

• Strong communication and interpersonal skills to effectively connect with clients.
• Ability to multitask, prioritize and manage time effectively in a fast-paced environment.
• Demonstrated ability to achieve and exceed sales targets and goals.
• A proactive approach to problem-solving with strong decision-making skills.