Sales Administration Associate UAE

Title: Sales Administration Associate, UAE

Requisition ID: 5765

OVERVIEW

Department

Business Development Department

Country

United Arab Emirates

Location

Dubai

Job Grade

N/A

Contract Type

Fixed Term (Under Partnership Agreement with ICIEC and Credendo)

Closing Date

23-Dec-2025

JOB PURPOSE

Responsible in completing a variety of general and sales oriented administrative tasks in account management. Ensure an efficient and qualitative portfolio policy management, information database management towards stakeholders, documentation and sales administration to support the account managers. The role holder will work together in close cooperation with their international strategic partner.

KEY ACCOUNTABILITIES

Portfolio Policy Management

• Assists in managing all the administrative processes pertaining to policies related to his portfolio (registration of policy holders, issuing policy amendments, etc.).
• Completes accurate entry of application details, issues individual credit limits and policy to the policy holder.
• Reviews policy documentation, letters/emails from policyholders or brokers.
• Handles enquiries on policy administration from clients, intermediaries and internal team members in a quality and professional manner.
• Provides guidance and training to the team to enhance technical knowledge.
  
  

Information Database Management

• Ensures that all requests for providing any information requested by stakeholders are addressed in a timely manner.
• Assesses the quality of information/data received to ensure sufficient information is available.
  
  

Account Management

• Ensures invoices are generated and issued in a timely manner.
• Ensures that statement of accounts is up to date and clients have cleared payments in time.
• Follows up on internal documentation and internal processes to expedite issuance of policies, annexes and or any other documents.
• Responsible for reconciling accounts and ensuring payments have been cleared
  
  

KEY ACCOUNTABILITIES

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

Education

Bachelor or Master Degree Holder in either of the following or any other related field of study:

• Finance
• Business
• Commerce
• Marketing
  
  

3 years for Bachelors degree holder or 1 year for masters degree holder

Relevant Experience

• Prior experience in policy management, account management, underwriting or risk management, preferably in the Export Credit Insurance/Banking Industry, is an asset.
• Advance computer skills.
• Customer orientation, excellent administrative and organizational skills.
  
  

SKILLS & NECESSARY KNOWLEDGE

Business Language Skills

Good command of written and spoken English essential, additional languages such as Arabic, French is an added advantage

Technical Competencies

• Bank Knowledge
• Policies and Procedures
• Knowledge of learning and communications
• ICIEC Business knowledge
• ICIEC Product Kbowledge
• Awareness of member countries
• Knowledge sharing
• Communication and presentation skills
  
  

ABOUT APPLICATION PROCESS

If you meet the criteria and you are enthusiastic about the role, we will welcome your application. To complete the application, you will need the following document(s):

• Resume/CV
• Copy of passport
• Academic certificate
  
  

If you are currently an ICIEC Regular staff member applying for this role and get selected through the competitive selection process, your current contract type and other terms and conditions will remain unchanged.

The Islamic Corporation for the Insurance of Investment and Export Credit (ICIEC), a member of the Islamic Development Bank Group (IsDBG) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the ICIEC does not request information on applicants’ bank accounts. The ICIEC declines all responsibility for the fraudulent publications of job posts or job offers in their name or, in general, for the fraudulent use of its name in any way whatsoever.

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