Rooms Division Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Rooms Division Manager – Novotel Bur Dubai

Be an heartist of Novotel Bur Dubai and Accor, ensuring that every stay is smooth, personalized, and memorable. As Rooms Division Manager, you will lead and coordinate Front Office, and Housekeeping operations, driving service excellence, guest satisfaction, and team engagement from the pre-opening stage through the hotel’s successful launch and daily operations.

This is a hands-on leadership role, ideal for an operations-driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.

What Is In It For You

• Opportunity to shape the Rooms Division culture and standards from the ground up
• Accor training programs, Heartist development journey, and career growth within the global Accor network
• Competitive compensation package and performance-based incentives
• Work in a dynamic, international environment that values authenticity, creativity, and collaboration
• Contribute to a project that embodies sustainable and responsible hospitality
  
  

• Supervise and coordinate Front Office and Housekeeping team, ensuring brand-standard service and operational efficiency
• Oversee guest journey from arrival to departure, ensuring smooth communication across departments
• Conduct regular room and public area inspections, maintaining hygiene and quality standards
• Monitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teams
  
  

• Lead and coach supervisors (Front Office and Housekeeping) and their teams
• Ensure consistent communication through daily briefings and shift handovers
• Deliver hands-on training and feedback to foster guest-oriented culture and teamwork
• Promote cross-training and flexibility among departments
  
  

• Create a warm, personalized, and professional atmosphere that reflects the Novotel Brand Service Culture
• Manage guest feedback and implement service recovery procedures
• Drive guest satisfaction scores across rooms, cleanliness, and spa experiences
• Implement brand standards and ensure audit readiness
  
  

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus