Rooms Coordinator

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Summary

Job Description

The Rooms Coordinator supports the efficient coordination of room inventory and room assignments to ensure a seamless guest experience. This role works closely with Front Office, Housekeeping, and Reservations teams to manage room status, accommodate guest preferences, and ensure accurate room readiness in line with daily operational requirements.

Key Responsibilities

• Coordinate daily room assignments in alignment with guest preferences, operational priorities, and availability.
• Monitor room status in the property management system to ensure accurate and timely updates (clean, dirty, inspected, out of order, etc.).
• Liaise closely with Housekeeping to track room readiness and prioritize cleaning schedules based on arrivals, departures, and VIP guests.
• Support the Front Desk by providing real-time updates on room availability to ensure smooth check-ins and guest arrivals.
• Track and communicate special guest requests such as room type preferences, connecting rooms, early check-ins, late check-outs, and VIP arrangements.
• Coordinate with Reservations and Front Office teams to ensure room allocations are aligned with bookings and operational needs.
• Assist in managing high-occupancy periods by optimizing room assignments to support maximum occupancy and guest satisfaction.
• Support management during overbooking situations by assisting with room reassignments or alternative arrangements, as directed.
• Address and follow up on room-related issues or discrepancies to ensure prompt resolution.
• Maintain accurate records of room inventory, guest preferences, and rooming notes.
• Prepare and share daily room status or occupancy reports as required.
• Ensure effective communication between departments to maintain smooth rooming operations.
• Carry out any additional tasks or responsibilities assigned by management to support departmental and hotel objectives.
  
  

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
  
  

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.