Rooms Controller Guest Service Supervisor

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

Anantara the Palm team members are expected to support the business, guests, and colleagues whenever required.

• Deliver prompt, courteous, and professional service to ensure a high level of guest satisfaction.
• Assist guests with enquiries, resort activities, special requests, and local information.
• Coordinate room assignments, arrivals, departures, VIP arrangements, and special requests with Housekeeping and other departments.
• Monitor room availability, room status, and guest movements to ensure efficient room allocation and smooth operations.
• Support the Front Office team during busy periods, including guest registration and check-out.
• Proactively follow up on guest requests, feedback, complaints, and compliments, ensuring timely resolution and communication.
• Maintain effective communication with all departments to ensure seamless guest service.
• Ensure the accuracy of guest records, reports, and operational procedures, including Guest Service Questionnaires.
• Handle challenging situations professionally in line with resort policies and procedures.
• Safeguard guests' belongings and ensure compliance with all safety, security, and company policies.
• Maintain a clean and organized work area while projecting a professional image at all times.
• Participate in training and contribute to a positive, cooperative, and service-oriented team environment.
• Perform any other duties assigned by management to support the operational needs of the resort.