Room Service Order Taker
Al Bandar Rotana & Al Bandar Arjaan by Rotana
United Arab Emirates
19th August 2025
2508-2482-30
Job Description
Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- Ensure proper appearance and grooming while on duty
- Answer the Room Service telephones, if and when required
- Make himself / herself familiar with all relevant issues concerning the Room Service
- Report cleanliness and maintenance issues to the immediate supervisor
- Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Flexible to work in other areas when required by the immediate supervisor
- Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
Education, Qualifications & Experiences
You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com/albandarrotana | Job Function: | Customer Service |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Located on Dubai Creek’s north shore, Al Bandar Rotana and Al Bandar Arjaan by Rotana offer a blend of contemporary design and cultural charm, perfect for both business and leisure travelers. Just minutes from Dubai International Airport, Dubai World Trade Centre and attractions like the Al Seef district and world-famous souks, these five-star waterfront properties provide the ideal combination of convenience and luxury.Al Bandar Rotana features 190 modern, spacious rooms and suites. Options include standard rooms, as well as Club Rotana rooms offering exclusive lounge access and personalized services, catering to the needs of families, business travelers, and tourists. Guests can dine at five exceptional outlets, including Gusto Italian Restaurant, Morgan’s Bar & Restaurant—the only gastropub in Dubai Creek—and casual options like Salt & Pepper, Vanilla Lobby Lounge, and The Deck Pool Lounge, all with stunning views of the Creek and city skyline.For meetings and events, the hotel offers six fully-equipped venues with flexible layouts and natural daylight, making it perfect for any occasion. Guests can relax at the Bodylines Fitness & Wellness Club, which features a modern gym, swimming pool and massage services.Al Bandar Arjaan by Rotana, connected to Al Bandar Rotana, offers 90 fully-furnished luxury studios and apartments designed for long-stay visitors. From spacious studios to three-bedroom apartments, all units are equipped with modern comforts, ensuring a hassle-free stay. Guests of Al Bandar Arjaan have access to the same five dining venues and top-tier amenities as Al Bandar Rotana.With breathtaking Creekside views, world-class dining, and close proximity to Dubai’s most iconic attractions, Al Bandar Rotana and Al Bandar Arjaan by Rotana offer an unforgettable experience where heritage and modernity meet.
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