Role In General Accommodation VAJ

ABOUT THE FUNCTION

This function is to handle operation related day-to-day activities within the assigned accommodation, support the Accommodation Operations Leadership team in daily assigned tasks, and provide the required assistance to residing ambassadors through delivering high-quality service standards.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in similar and/or related fields in a 5* Hotel.

• At least 1-year experience at same level.

• Proficient in English Language

• Minimum qualification required is High school diploma/higher secondary

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in maintenance and upkeep of the staff accommodation. 

• Go the extra (s)mile where you can. 

• Timeliness in receiving ambassadors in the accommodation order taking and delivery of requests.

• Prevent complaints and ensure adequate service recovery where needed. 

• Pro-actively communicate with fellow Ambassadors, always with the ambassadors interests at heart.

   

                                                           COMPETENCIES                                 

• Put Customer First

• Drive for Results

• Learning

• Resilience

• Adaptability