Retention Conversion Agent

Decision Management Consultants is recruiting a Retention/Conversion Agent for one of its clients operating in the Forex industry in Dubai, UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.

Key Responsibilities

• Contact leads within minutes of their registration
  
• Guide clients through the registration process, KYC (Know Your Customer) document upload, and their first deposit
  
• Build long-term relationships with clients
  
• Encourage active traders to increase their equity/balance in order to trade larger volumes
  
• Provide daily market updates, technical analysis, and alerts related to high-volatility events
  
• Reconnect with and engage existing or inactive clients
  

• Proven track record in retention, re-activation, conversion, sales, or client recovery
  
• Experience in Forex, CFD, or trading is a strong advantage
  
• Strong ethical mindset with excellent closing skills
  
• Performance-driven professionals willing to work on-site in Dubai
  
• Ability to manage high-value UK clients and generate strong deposit volumes
  
• British nationals are welcome
  

• Competitive Salary
  
• Employee Benefits as per the UAE Labor Law