Retail Store Manager

Job Title

Retail Store Manager

Job Scope

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Main Duties and Responsibilities

Technical and Operations

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
• Apply the Apple planogram
• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives
• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
• Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
• Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
• Managers on a regular basis
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
• Work closely with the HR Department on staffing needs and training plans
• Ensure that the company’s policies and procedures are implemented/applicable at all times

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

At least 5 years of relevant experience.

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