Retail Sales Representative AlFuttaim Watches And Jewellery Dubai Mall

Job Requisition ID: 180378

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Retail Sales Representative at Al Futtaim Watches & Jewellery is integral to both sales and customer experience. This role requires balancing efficient store operations with delivering exceptional service to both internal and external customers. Important responsibilities include maintaining store standards, providing comprehensive product knowledge, and enhancing customer satisfaction through positive interactions. Success in this position is measured by meeting or exceeding weekly sales goals, punctuality, adherence to company policies, and maintaining a welcoming environment.
  
  

What You Will Do:

Customer Interaction

• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information about the products.
• Provides quality service in the fitting rooms and follows up with customers in a timely manner.
• Sincerely thanks all customers for shopping as they exit the store, and invites them back.
  
  

Sales and Store Management

• Responsible for sales generation and delivering a positive customer experience.
• Assists the Store Manager with day-to-day Store Operations including opening, closing, and Store Management cover.
• Runs the store in the absence of the Store Manager if required.
• Trains new staff on the Point of Sale (POS) operation and handles corrective action at the POS.
  
  

Operational Duties

• Maintains store standards and cleanliness, providing a sparkling clean and organized environment.
• Ensures compliance with in-store procedures regarding pricing and ticketing to protect the company against loss related to incorrect pricing.
• Maintains cash wrap cleanliness and offers efficient service.
• Participates in and attends all store meetings and related functions.
• Performs housekeeping duties as required.
  
  

Required Skills To Be Successful:

• Excellent customer service skills.
• Ability to manage store operations and lead in the manager's absence.
• Strong organizational skills for maintaining store standards.
• Effective training skills for onboarding new staff.
  
  

What Qualifies You For The Role:

• High School Degree.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
  
  

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

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