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Job Description

Main Duties And Responsibilities

Customer Service

  • Ensure that all interactions with guests are engaging and align with the parks brand promise.
  • Handle guest inquiries and feedback in a courteous and efficient manner, ensuring any issues are resolved satisfactorily.
  • Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.

Financial

  • Maximize sales through effective product knowledge and upselling techniques.
  • Assist in managing inventory and resources efficiently to meet the financial goals of the park.
  • Embrace new technology and methods to enhance the shopping experience and improve productivity.

Operational

  • Maintain cleanliness and organization in the retail outlet and kiosks.
  • Ensure all merchandise is properly displayed and stocked.
  • Conduct regular inventory checks and assist in restocking as needed.
  • Operate the point of sale system and handle transactions accurately.
  • Be flexible and adapt to different roles and tasks within the retail department.
  • Ensure all retail areas are safe and adhere to park guidelines.

Personnel

  • Work closely with other retail staff to ensure a cohesive and enjoyable guest experience.
  • Participate in training and development programs to enhance product knowledge and sales skills.
  • Adhere to the parks grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

  • Follow all park policies on fire, hygiene, health, and safety.
  • Report for duty punctually, wearing the correct uniform and nametag at all times.
  • Maintain a high standard of personal appearance and hygiene.
  • Attend and contribute to staff meetings and training sessions.
  • Support the implementation of the parks values and culture.
  • Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leader or Department Management.

Occasional Duties

  • Assist in carrying out inventory of retail merchandise.
  • Perform other reasonable duties and responsibilities as assigned.

Retail sales experience, preferably in theme park or resort environments

Ability to handle cash transactions and use POS systems

Experience in upselling and product recommendations

High reading, writing, and oral proficiency in the English language


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.hyatt.com Job Function: Retail & Merchandising
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

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