Retail Operations Specialist (225-927)

The Retail Operations Specialist plays a crucial role in the seamless functioning and efficiency of a retail environment. This position involves coordinating and optimizing various aspects of store operations, including inventory management, customer service, and sales strategy implementation. The specialist acts as a point of contact between head office directives and store-level execution, ensuring that company policies and standards are upheld in daily operations. They are integral in driving sales growth through effective merchandising, troubleshooting operational issues, and ensuring a high level of operational excellence. Moreover, they contribute to the development and training of staff to enhance productivity and service levels. A person in this role must possess strong organizational capabilities, keen attention to detail, and the ability to communicate effectively across different levels of the company hierarchy.

Responsibilities

• Oversee daily operational activities to ensure smooth retail store functioning.
• Coordinate merchandising strategies to enhance product visibility and sales.
• Manage inventory levels, reduce shrinkage, and optimize stock turnover rates.
• Collaborate with store managers to implement company policies and operational guidelines.
• Assist in the training and development of retail staff to improve customer service skills.
• Analyze sales data to identify trends and areas for operational improvement.
• Ensure compliance with health, safety, and regulatory requirements in retail operations.
• Resolve operational issues promptly to maintain high service levels to customers.
• Develop and maintain effective communication channels between the head office and stores.
• Support audits and implement corrective actions based on audit findings.
• Lead special projects targeting process improvements and operational efficiencies.
• Provide support in developing promotional campaigns aligned with marketing strategies.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum of 3 years experience in a retail operations or supervisory role.
• Excellent communication and leadership skills with proven team management experience.
• Strong analytical skills with the ability to interpret sales data effectively.
• Proficient with retail management software and tools such as POS systems.
• Strong problem-solving skills with the ability to handle multiple tasks under pressure.
• Willingness to travel between store locations as needed for operational assessments.