Retail Operations Executive (225-628)

The Retail Operations Executive plays a critical role in driving the success and seamless operation of retail outlets. This position requires a dynamic individual with a strong understanding of retail management, excellent leadership skills, and a passion for customer service. The executive will oversee the day-to-day management of retail operations, ensuring that all processes run smoothly and efficiently. This role demands an individual who is proactive, detail-oriented, and capable of implementing strategies that enhance operational efficiency and customer satisfaction. The ideal candidate is adaptable, thrives in a fast-paced environment, and has a proven track record in retail management. In this position, the Retail Operations Executive will work closely with various teams to optimize store operations, improve financial performance, and ensure the highest standards of customer service are consistently met across all retail outlets.

Responsibilities

• Oversee daily retail operations ensuring smooth and efficient store functioning.
• Develop and implement operational strategies to enhance retail store performance.
• Monitor inventory levels and coordinate with the supply chain for replenishment.
• Ensure compliance with company policies, procedures, and standards at all times.
• Lead, manage, and motivate a team of retail staff to achieve sales targets.
• Analyze sales figures and forecasts future sales trends to optimize store potential.
• Organize regular training sessions for staff to improve customer service skills.
• Coordinate with marketing teams to plan and execute promotional events.
• Address customer issues efficiently and ensure high levels of customer satisfaction.
• Implement cost control measures to reduce store operational expenses effectively.
• Prepare regular reports for senior management, highlighting operational achievements.
• Identify areas of improvement within operations and propose strategic solutions.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum of three years experience in retail operations management or a similar role.
• Strong leadership skills with the ability to effectively manage a retail team.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Proven ability to analyze data and develop strategies for retail success.
• Solid understanding of retail financial performance metrics and budget management.
• Proficient in using retail management software and inventory management systems.