Retail Account Manager

Job Summary

As a Retail Account Manager focused on Consumer Electronics / Hyper Markets, you will own the strategic development and execution of retail account plans that drive mutual growth. You will act as a trusted advisor to retail partners—aligning HP’s broad portfolio to evolving consumer needs, hybrid lifestyles, and modern work and learning environments.

This role goes beyond individual product lines, emphasizing cross‑portfolio solutions, customer experience, and data‑driven decision‑making to win in a dynamic and competitive market.

Responsibilities

Account & Partner Leadership

• Build, develop, and sustain strong executive‑level relationships with key retail partners.
• Understand each partner’s business strategy, customer segments, and growth objectives to align tailored HP solutions.
• Lead joint business planning that supports long‑term growth, customer satisfaction, and portfolio expansion.
  
  

One HP Portfolio & Solution Leadership

• Position HP’s One HP portfolio—PCs, Print, Collaboration, Software, and Services—as integrated solutions that enable modern work, learning, and lifestyle experiences.
• Educate and influence retail partners on HP’s Future of Work strategy, including hybrid usage, AI‑enabled devices, and seamless device ecosystems.
• Enable retail teams through training, tools, and insights to effectively communicate HP’s differentiated value to consumers.
  
  

Sales Growth & Execution

• Develop and execute account strategies to achieve and exceed revenue, mix, and portfolio penetration targets.
• Identify and activate opportunities for upsell and cross‑sell across HP categories to increase total account value.
• Collaborate closely with internal sales, category, marketing, and operations teams to deliver aligned execution.
  
  

Market & Business Insight

• Monitor consumer electronics trends, competitive activity, and evolving customer behaviors related to work, learning, and creativity.
• Translate market insights into actionable recommendations that inform account strategy, promotions, and future portfolio opportunities.
• Provide structured feedback to internal teams to influence roadmap alignment and retail execution.
  
  

Customer Experience & Operational Excellence

• Serve as the primary escalation point for retail partner issues, ensuring timely resolution and strong partner advocacy.
• Champion exceptional end‑to‑end customer experiences that reinforce HP’s brand promise and long‑term loyalty.
• Act as a connector between retail partners and HP internal stakeholders to drive clarity, alignment, and execution speed.
  
  

Education & Experience Recommended

• 6–10+ years of experience in B2B solution selling.
• Proven track record in closing complex, multi-year contractual deals.
• Strong understanding of enterprise buying processes, RFPs, and procurement models.
• Experience engaging senior customer stakeholders (IT Heads, CIOs, Procurement Leaders).
  
  

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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