Retail Account Manager (225-723)

The Retail Account Manager is a vital role within the retail industry, focused on managing relationships with key retail clients and ensuring the delivery of top-notch service and solutions. This position requires a highly organized and customer-focused individual who has a comprehensive understanding of retail processes and can drive business success through strategic partnership management. The Retail Account Manager will work closely with clients to understand their needs, provide tailored solutions, and serve as the primary point of contact. This role demands excellent communication, negotiation, and problem-solving skills. A successful Retail Account Manager will build long-lasting relationships with clients, identify new business opportunities, and enhance customer satisfaction and loyalty.

Responsibilities

• Develop and maintain comprehensive relationships with key retail clients and partners.
• Collaborate with clients to identify business needs and provide tailored solutions.
• Act as the main point of contact for retail accounts, ensuring timely response.
• Negotiate contract terms and conditions with retail clients in alignment with company policies.
• Analyze sales and client data to assess performance and propose improvements.
• Coordinate with internal teams to ensure seamless service delivery to clients.
• Monitor market trends to identify new business opportunities and threats.
• Prepare and present business proposals and performance reports to clients.
• Resolve client inquiries and issues promptly, maintaining a high level of satisfaction.
• Conduct regular meetings with clients to review progress and address concerns.
• Support marketing initiatives and participate in promotional activities as needed.
• Track competitor activities and share insights to refine strategic approaches.

Requirements

• Bachelor's degree in Business, Marketing, or a related field required.
• Minimum of 3 years of account management experience in the retail sector.
• Exceptional communication and interpersonal skills for client interactions.
• Strong negotiation skills with a solid understanding of contract management.
• Proven ability to analyze data and generate insightful reports for clients.
• Familiarity with retail industry trends and competitive landscape awareness.
• Proficient in using CRM software and Microsoft Office Suite applications.