Restaurant & Operations Managers 02F25

The role of a Restaurant & Operations Manager is pivotal in ensuring the smooth operation and overall success of a dining establishment. This position requires a proactive, organized, and dynamic individual who can lead a team to deliver exceptional customer service while maintaining high operational standards. As a Restaurant & Operations Manager, you will oversee all aspects of the restaurant's operations, from managing staff and resources to ensuring financial targets and operational objectives are met. You will be responsible for enhancing customer satisfaction, optimizing business performance, and driving growth within the establishment. Strong leadership skills, a deep understanding of the restaurant industry, and a commitment to excellence are crucial for this position as you work to create a welcoming environment that keeps both employees and customers satisfied and engaged.

Responsibilities

• Oversee and manage all aspects of restaurant operations to ensure smooth functioning.
• Supervise and train staff members, promoting a culture of exceptional service.
• Develop and implement operational policies and procedures to optimize performance.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Ensure compliance with health and safety standards and regulations at all times.
• Plan and coordinate special events to drive customer engagement and loyalty.
• Collaborate with marketing teams to execute promotion strategies and advertising campaigns.
• Resolve customer complaints and inquiries professionally and efficiently to maintain satisfaction.
• Maintain inventory and supplies, managing vendor relationships and procurement processes.
• Analyze data and reports to identify areas for improvement and implement corrective actions.
• Foster a positive work environment that encourages teamwork and employee growth.
• Conduct regular performance evaluations and provide constructive feedback to staff.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as a restaurant or operations manager within a similar environment.
• Strong leadership and interpersonal skills with the ability to motivate a team.
• Excellent problem-solving abilities and customer service orientation are essential.
• Proficiency in restaurant management software, point-of-sale systems, and Microsoft Office.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational and multitasking skills, with attention to detail and accuracy.