Reservations Agent - Rooms - Jumeirah Burj Al Arab

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About The Job

An opportunity has arisen for a Reservations Agent to join the Suites Reservations team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
• Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
• Report online bookings without payment or unresponsive guests to the relevant parties.
• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
• Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
• Ensure all bookings are guaranteed with payment before the cancellation period and follow up on no-shows with agents or guests to check for flight changes, cancel non-guaranteed bookings before the night audit, charge no-show fees if applicable, and update the manager on the status.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2-3 years of experience in relevant role within the international luxury hospitality industry in a similar role.
• Fluency in English, with knowledge of an additional language (preferred)
  
  

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

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