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Job Description

  • Handle incoming calls and emails related to room reservations in a courteous and professional manner.
  • Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
  • Provide information on room rates, availability, packages, and hotel facilities to potential guests.
  • Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
  • Upsell rooms and promote hotel services to maximize revenue.
  • Maintain up-to-date knowledge of hotel promotions, events, and policies.
  • Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
  • Maintain guest confidentiality and data privacy in all communications and systems.
  • Prepare daily and weekly reservation reports for management review.
  • Deliver exceptional customer service to ensure guest satisfaction and loyalty.
  • Fluent in Arabic and English, both spoken and written; additional languages are a plus.
  • Minimum 1-2 years of experience in reservations.
  • Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
  • Strong communication, organizational, and customer service skills.
  • Ability to work under pressure, handle multiple tasks, and maintain attention to detail.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.hyatt.com Job Function: Others
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

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