Reservation Agent - Arabic Speaker 28O25

We are currently seeking a dynamic and customer-oriented Reservation Agent fluent in Arabic to join our team. The candidate will play a vital role in managing and facilitating reservations for our esteemed clientele by delivering exceptional service and ensuring all travel arrangements meet their unique requirements. This role demands a proactive individual with excellent communication skills, capable of working efficiently under pressure while maintaining a high level of professionalism. The successful candidate will have a passion for travel and customer service, with a keen eye for detail and the ability to handle multiple tasks simultaneously. Joining our team offers the opportunity to work in a fast-paced environment where no two days are the same, providing a rewarding and satisfying career path.

Responsibilities

• Facilitate reservations and booking arrangements for clients in both English and Arabic.
• Liaise with clients to clarify needs and provide information on available services.
• Handle incoming inquiries and assist customers via email, phone, and chat services.
• Update and maintain accurate reservation records and documents in the system.
• Offer alternative solutions and manage changes to bookings when necessary.
• Collaborate with various departments to ensure a seamless customer experience.
• Assist in resolving any issues or concerns promptly and professionally.
• Provide detailed and precise information about travel policies and limitations.
• Promote additional services and special offers when applicable to maximize sales.
• Regularly review and improve internal reservation procedures for efficiency.
• Compile and analyze customer feedback to enhance service quality and satisfaction.
• Participate in ongoing training sessions to stay updated with industry trends.

Requirements

• Proficiency in Arabic and English, both verbal and written, is mandatory.
• Prior experience in a reservation or travel-related role is highly desirable.
• Exceptional communication skills are required to engage effectively with clients.
• Strong organizational and time-management skills to handle multiple tasks.
• Ability to work effectively in a high-pressure, fast-paced environment.
• Familiarity with reservation software and customer management systems is essential.
• A customer-centric approach with a focus on delivering superior service.