Renewals Consultant

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Role

Job Description

The Renewals Consultant actively manages the process of license renewals for IFZA’s professional partners and administrative teams. This will include meeting with partners, finding solutions to objections or issues, and notifying clients of license statuses and renewal dates. The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.

Key Responsibilities

• Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines
• Handling escalations of complex cases passed from the administrative team and solving problems when unique scenarios arise
• Negotiating a variety of matters with professional partners and reaching optimal outcomes for all parties
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Responding to all client emails and queries on a range of scenarios faced by licensees
• Conducting face-to-face meetings with clients regularly
• Maintaining an ongoing relationship with professional partners, including preparing reports, hosting meetings, and conducting training sessions
• Performing other job-related duties as assigned by Management
  
  

Requirements

Qualifications & Skills:

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings
• Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance
• Strong negotiation skills
• Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
  
  

Experience

• 2-4 years of demonstrated Sales Experience
• Commercial mindset
• Customer Service and Client Relationship Management experience is advantageous
  
  

Benefits

• International Team (60+ nationalities)
• 4 working days leave
• Birthday leave
• Annual flight home
• Life Insurance plan
• Medical Insurance plan (with an option to upgrade at your own cost)
  
  

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