Remote FinOps Operations Specialist

Description

About AI Acquisition

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.

We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.

We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.

Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.

Hear from Our Leaders

• Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here

Why Join AI Acquisition?

You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.

If you want to directly contribute to revenue growth and operate in a performance-driven culture, this is the ideal place for you.

This is not a support role.

This is not admin work.

This is not ticket processing.

This is a specialist operational role at the intersection of payments, revenue protection, risk, and financial operations — where your work directly protects revenue, stabilises cashflow, and strengthens platform trust.

If you want to operate in a performance-driven environment where your expertise has real financial impact, this is the role.

This is not just work — it’s a high-trust specialist position inside a fast-scaling AI company.

Requirements

The Role

We’re hiring a Chargeback, Payments & FinOps Operations Specialist — a senior operational expert in dispute management, refunds, chargebacks, and payment systems.

This is not a VA role.

This is not a CS support role.

This is not a general admin position.

You Are Here To

• Protect revenue
• Reduce financial risk
• Stabilise payment operations
• Build systems, not just process tickets
• Own the full chargeback and refund lifecycle

This is a specialist contract role designed for high-calibre operators with real experience in high-ticket digital businesses, SaaS, subscriptions, and online platforms.

The Role Is Structured In Phases

• Phase 1: Backlog remediation & dispute recovery
• Phase 2: Process stabilisation & systemisation
• Phase 3: Risk reduction & ongoing oversight

What You’ll Do

• Chargeback & Dispute Lifecycle Ownership
• Manage the full end-to-end chargeback and dispute process
• Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
• Interface with banks, card networks, and payment processors
• Track ratios, thresholds, risk flags, and dispute performance metrics
• Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
• Refund & Revenue Protection Operations
• Oversee refund flows, refund routing, and refund governance
• Identify root causes of disputes and refund triggers
• Implement controls to reduce dispute volume and revenue leakage
• Build structured workflows for refunds and escalations
• Payments Infrastructure Management
• Operate across platforms including:
• Stripe
• PayPal
• WAP
• Payment gateways and processors
• Manage dispute dashboards, transaction tracing, and risk signals
• Maintain visibility across payment pipelines and settlement flows
• Process Design & Systemisation
• Build SOPs for refunds, disputes, and chargeback handling
• Standardise workflows
• Design prevention frameworks
• Implement scalable operational structures
• Shift from reactive processing → proactive risk management
• Risk Reduction & Prevention
• Identify systemic risk patterns
• Reduce dispute ratios
• Improve transaction approval quality
• Strengthen platform trust and financial integrity
• Implement prevention strategies, not just remediation

What We’re Looking For (Must-Have)

• Proven experience managing chargebacks, disputes, and refunds end-to-end
• 5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
• Deep understanding of the full dispute lifecycle
• Hands-on experience with:
• Stripe
• PayPal
• Payment gateways
• Subscription billing platforms
• Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
• Strong operational mindset — systems builder, not task processor
• Ability to work independently and structure chaos into order
• Experience working with banks, issuers, and financial institutions
• Strong documentation and process design skills
• Fluent English (spoken and written)

Nice To Have (Preferred)

• FinOps or Revenue Operations background
• Experience in SaaS billing operations
• Exposure to fraud prevention and risk scoring systems
• Experience working in AI, SaaS, or subscription platforms
• Previous experience in scaling platforms or marketplaces
• Familiarity with chargeback monitoring tools and analytics platforms

Benefits

This is a Full time contract role

Structure:

• Full-time
• Monthly retainer
• 40-45 Hours/week

What Success Looks Like

• Backlog cleared
• Chargeback volume reduced
• Dispute ratios stabilised
• Refund workflows systemised
• SOPs in place
• Risk prevention frameworks active
• Reduced future exposure
• Revenue leakage controlled
• Payments operations stabilised
• Financial trust restored across systems

Why This Role Matters

This Role Directly Impacts

• Revenue stability
• Cashflow protection
• Platform risk
• Business continuity
• Payment reliability
• Investor confidence
• Platform trust
• Customer trust
• Operational resilience

This is revenue protection infrastructure, not support.

Application Process

Please Include

• CV or LinkedIn profile
• Brief summary of your experience in:
• Chargebacks
• Disputes
• Refunds
• Payment operations
• Examples of platforms/processors you’ve worked with
• Short description of the largest dispute backlog you’ve handled