Relationship Officer Retail Legal Collections UAE National Only

Job Purpose

Review, analyze and follow up on the charged off cases with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities with.

Key Result Areas

• Analyze and assess customer’s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets.
• Coordinate internally with different departments to ensure proper follow-up on classified customers.
• Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities.
• Ensure adequate use of MIS reports to assist in improving recoveries.
• Provide high quality service to internal and external customers to achieve customer satisfaction.
  
  

Knowledge, Skills And Experience

• The position requires a minimum experience of 4 years in banking, or another similar field incorporating continuous customer engagement and dealing with target oriented roles.
• The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications.
• Should be able to work under pressure and is also required to be customer focused.
  
  

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

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