Relationship Officer Business Account Acquisition

Job Description

To facilitate the end-to-end account opening process for Business Banking customers while ensuring compliance with regulatory requirements, internal policies, and service level agreements. The role is responsible for reviewing account opening documentation, conducting due diligence, coordinating with stakeholders, and ensuring a seamless onboarding experience for clients.

Key Responsibilities

Customer Onboarding & Account Opening

• Process business account opening applications accurately and within agreed turnaround times.
• Review account opening forms and supporting documents to ensure completeness and compliance.
• Verify trade licenses, constitutional documents, shareholder information, and authorized signatory details.
• Ensure all customer onboarding requirements are fulfilled prior to account activation.
• Liaise with Relationship Managers, Sales Teams, and clients to obtain missing documentation or clarifications.
  
  

• Perform Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks where applicable.
• Ensure adherence to AML (Anti-Money Laundering), Sanctions Screening, FATCA, CRS, and regulatory requirements.
• Escalate high-risk cases and exceptional approvals to relevant compliance and risk teams.
• Maintain accurate customer records and ensure periodic updates as required.