Relationship Officer (225-1014)

As a Relationship Officer, you will play a critical role in nurturing and developing long-term relationships with clients and stakeholders. Your primary focus will be to understand client needs, provide excellent customer service, and ensure client satisfaction. You will be responsible for enhancing the company's client base by developing new business opportunities and fostering a positive relationship with existing clients. This role demands strong communication skills, a deep understanding of financial products, and the ability to handle complex customer interactions efficiently. The ideal candidate should be proactive, result-oriented, and capable of working independently as well as part of a team to drive business growth.

Responsibilities

• Maintain and enhance relationships with existing customers to ensure ongoing business.
• Identify new business opportunities by engaging with potential clients and stakeholders.
• Coordinate with various internal departments to meet client expectations and requirements consistently.
• Develop and implement strategies to boost customer satisfaction and loyalty.
• Meet and exceed sales targets and goals as outlined by the management.
• Conduct regular client meetings to gather feedback and improve service offerings.
• Address client queries and resolve issues promptly to maintain high service standards.
• Assist in the creation and implementation of marketing plans to attract potential clients.
• Provide regular reports and updates to the management on client engagement activities.
• Keep up-to-date with company products and services to provide effective customer support.
• Collaborate with the sales team to develop effective sales proposals and presentations.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field required.
• Minimum of 2 years of experience in client relations or a similar role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong problem-solving skills with a customer-focused approach to resolving issues.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in MS Office Suite, CRM software, and other digital communication tools.
• Demonstrated ability to build and maintain strong client relationships effectively.