Relationship Manager - Select Segment

Job Description

What You’ll Be Doing:

• Portfolio Management & Client Relationship
  
  

Manage an assigned portfolio of Business Banking liability clients, acting as the primary point of contact for all banking needs.

Develop strong, long-term client relationships by understanding client business models, cash flows, and financial requirements

Ensure regular portfolio reviews, proactive client engagement, and timely resolution of client queries and issues.

• Book Growth & New Business Acquisition
  
  

Achieve assigned targets for CASA balances, term deposits, and NTB acquisition in line with the Bank’s business strategy.

Identify and onboard new quality relationships within the approved target segments and risk appetite.

Drive wallet-share enhancement through systematic balance build-up and retention initiatives.

• Cross-Sell & Revenue Generation
  
  

Identify And Execute Cross-sell Opportunities Across

Cash Management Services (CMS)

FX and Treasury products

Trade Finance solutions

Digital Banking and value-added packages

Work closely with internal product, treasury, and operations teams to deliver tailored solutions to clients.

• Risk Management & Compliance
  
  

Ensure full adherence to CBUAE regulations, internal policies, AML/KYC standards, and compliance requirements.

Conduct periodic KYC reviews, remediation follow-ups, and ensure portfolio hygiene at all times.

Identify early warning signals and proactively manage credit, operational, and conduct risks within the portfolio.

Ensure all account activities, limit requests, pricing approvals, and documentation are audit- and policy-compliant.

• Operational Oversight
  
  

Coordinate with Customer Fulfilment, Operations, Compliance, Treasury, and Digital teams to ensure seamless execution of client requests.

Ensure timely completion of account opening, profile amendments, digital banking setups, and service requests through IBPS and other systems.

Maintain accurate MIS, portfolio tracking, and reporting as required by management.

Key Performance Indicators (KPIs)

CASA and Term Deposit book growth

NTB acquisition and portfolio profitability

Cross-sell penetration and fee income

Portfolio compliance and audit outcomes

Client satisfaction and retention

What We’re Looking For

Graduate degree in Business, Finance, or related discipline

5–8 years of experience in Business Banking / Commercial Banking (Liabilities preferred)

Proven track record in portfolio management, book growth, and cross-sell

Strong knowledge of Business Banking liability products and Treasury basics

Sound understanding of AML, KYC, and regulatory frameworks

Excellent relationship management and negotiation skills

Strong analytical and risk assessment capability

High level of professionalism, integrity, and attention to detail

---