Relationship Manager- Real Estate Trust Services

Job Purpose
To solicit new relationships. Establish relationship with the regulator. Manage and enhance the existing portfolio and increase revenue.

Key Result Areas
• Target Real Estate customers in Dubai and Northern Emirates.
• Review the existing portfolio in a timely manner and recommend appropriate action to enhance profitability.
• Deal with the Regulator, establish relationships with the developer and recommend potential borrowers to the coverage area to meet financial objectives.
• Implement and maintain complete control aspects i.e., documentation, informal market feedback to monitor the assigned portfolio effectively.
• Establish new initiatives with the Real Estate Regulator to increase revenue for the bank.
• Oversee day-to- day operation activities to ensure smooth functioning of the department.
• Check all reports generated by the different departments such as CAM and TOD on regular basis to ensure that there are no deviations / unauthorized Changes.
• Ensure that daily call reports are uploaded in Pulse.
• Share pipeline, call reports, cash flow forecast, KYC Reports with CSM.
• Handle inquiries regarding inward and outward remittances.
• Refer problem / serious complaints of processing centres (FTC, CPS, Branches, etc.) to CSU for resolution with the help of CSM.
• Refer borrowing customers to RE coverage team.

Knowledge, Skills and Experience
• Graduate with at least 5-8 years banking experience.
• Customer focused, effective interpersonal skills, good communication and writing skills.
• Good knowledge of products and operating systems (EDMS, Flex cube, RM referral, Prism, etc)
• Conversant with basic banking laws and local Real Estate regulations, etc.
• Quick decision-making and problem-solving abilities
• Excellent time management and attention to details
• Responsible, goal oriented and organized.