Relationship Manager- Financial Institutions

Job Purpose

• Manage and grow a portfolio of Financial Institution (FI) clients across Eastern Europe ensuring strong relationship coverage at senior levels
• Originate and execute FI business across the full product suite, including GTB, IB and TGM
• Drive asset growth, deposit generation, trade flows, FX flows, and cross-sell opportunities in line with annual business targets.
• Ensure proactive client engagement, effective follow-up on all action points, and smooth coordination with internal stakeholders.
• Position the bank as a leading FI partner in the region through strong relationship management, product expertise, and market knowledge.
  
  

Key Result Areas

• Develop and execute the FI business strategy and annual budget for the assigned region.
• Build and maintain strong senior-level relationships with key banks and NBFIs, ensuring consistent engagement and market visibility.
• Originate new business across GTB, IB, and TGM while ensuring high-quality pipeline management and conversion.
• Ensure the portfolio complies with credit, compliance, sanctions, and operational requirements specific to high-risk jurisdictions.
• Monitor regional economic, regulatory, geopolitical and banking sector developments, and manage cross-border exposure accordingly.
• Deliver high-quality presentations, pitches, and funding proposals tailored to client needs.
• Resolve client issues—especially in payments, onboarding, compliance and operational processes—ensuring timely and satisfactory outcomes.
• Strengthen the bank’s AED clearing, FX, trade finance and DCM franchise in the region.
• Collaborate closely with internal teams (Risk, Compliance, Legal, GTB, Treasury, IB) to support smooth execution of deals and mandates.
• Maintain and expand the bank’s market share through strategic business development and deep institutional relationships.
  
  

Knowledge, Skills And Experience

• Minimum 7–10 years of experience in FI coverage across Eastern Europe
• Strong and established network of senior contacts within leading banks and NBFIs in the region.
• Deep knowledge of GTB, Trade Finance, Treasury & Markets, Syndications, and DCM products, including client use-cases and regional needs.
• Strong understanding of compliance, sanctions, KYC/AML requirements and regulatory environments across high-risk or complex jurisdictions.
• Proven track record of generating revenues, growing assets and liabilities, and delivering multi-product cross-sell.
• Excellent relationship-building, negotiation, and communication skills, with confidence in engaging senior executives and decision-makers.
• Strong presentation skills; capable of preparing and delivering pitches and product proposals independently.
• High level of problem-solving ability, with a proactive approach to resolving client issues and internal escalations.
• Solid credit analysis skills and understanding of FI risk dynamics.
• Bachelor’s degree in Banking, Finance, Economics or related field; Master’s degree preferred.
• Fluency in English required; Russian or other regional languages are a strong advantage.
  
  

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

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