Relationship Manager - Cash Management Sales

Job Description

What You’ll Be Doing: Client Relationship Management

• Build and maintain strong relationships with Wholesale and Business Banking clients.
• Act as a trusted advisor on cash management and corporate card solutions.
• Understand client business models, transaction flows, and operational requirements.
• Identify solutions that improve clients’ liquidity, efficiency, and financial control.
  
  

• Drive sales of cash management, corporate card, and digital transaction banking solutions.
• Achieve agreed sales, revenue, cross-sell, and upsell targets.
• Develop a strong pipeline of opportunities across new and existing clients.
• Prepare and deliver tailored proposals, presentations, and solution demonstrations.
  
  

• Provide clients with insights into emerging cash management technologies and market trends.
• Structure solutions across payments, collections, liquidity management, corporate cards, and electronic banking.
• Partner with Product and Operations teams to develop customized client solutions.
• Support clients throughout the sales, implementation, and post-sales journey.
  
  

• Monitor market developments and competitor offerings across the UAE and GCC.
• Identify gaps and opportunities within the Bank’s cash management proposition.
• Share client insights and recommend product or service enhancements.
• Support campaigns and initiatives that strengthen Rakbank’s market positioning.
  
  

• Work closely with Relationship Managers, Product, Operations, Technology, Compliance, and other stakeholders.
• Coordinate the seamless implementation and delivery of client solutions.
• Ensure solutions are commercially viable, operationally effective, and compliant.
• Contribute insights and recommendations to support strategic decision-making.
  
  

• Ensure all client solutions comply with internal policies and regulatory requirements.
• Understand and manage the operational, credit, and compliance risks associated with cash management products.
• Maintain strong awareness of UAE regulations and local market practices.
• Operate within the Bank’s approved governance and authorization frameworks.
  
  

• Maintain a high level of client satisfaction through regular engagement and responsive support.
• Address client queries and coordinate the timely resolution of service issues.
• Provide ongoing training and guidance on cash management platforms.
• Monitor performance and identify opportunities to improve client experience.
  
  

• Bachelor’s degree in Finance, Business Administration, or a related discipline.
• An MBA, Certified Treasury Professional qualification, or other relevant certification would be advantageous.
  
  

• Minimum 5 years of experience in Cash Management Sales, Transaction Banking, Corporate Cards, Corporate Banking, or a related financial services role.
• Proven track record of achieving sales and revenue targets.
• Experience within the UAE or wider GCC market is preferred.
  
  

• Strong knowledge of payments, collections, liquidity management, cash management mandates, corporate cards, and electronic banking platforms.
• Familiarity with corporate banking systems, digital platforms, and implementation processes.
• Understanding of UAE banking regulations, compliance requirements, and local market practices.
  
  

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to grow a high-impact Cash Management portfolio.
• Exposure to leading Wholesale and Business Banking clients.
• Career development opportunities within Transaction and Wholesale Banking.
• A collaborative, client-focused, and high-performance working environment.
  
  

• Cash Management Expertise: Strong knowledge of payments, collections, liquidity, corporate cards, and digital banking solutions.
• Sales & Negotiation: Proven ability to originate opportunities, negotiate effectively, and achieve targets.
• Relationship Management: Ability to build credibility and trusted relationships with senior client stakeholders.
• Solution Selling: Ability to assess complex client needs and recommend tailored solutions.
• Commercial Acumen: Strong understanding of revenue drivers and client profitability.
• Communication & Presentation: Ability to explain complex solutions clearly and deliver compelling proposals.
• Stakeholder Management: Strong collaboration skills across Product, Operations, Technology, Risk, and Compliance.
• Customer Focus: Proactive approach to resolving issues and delivering excellent client outcomes.