Relationship Manager - Business Banking

Job Description

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Relationship Manager in Business Banking at Emirates NBD, your role is to:

Acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities:

• Manage and grow Business Banking client relationships, including new acquisitions, upgrades, and existing portfolios.
• Achieve revenue, profit, asset, liability, customer acquisition, and cross-sell targets.
• Identify sales opportunities and guide Relationship Officers to support business growth.
• Provide advisory support to customers on Trade Finance, Treasury, assets, insurance, and investment products.
• Ensure high service standards, customer satisfaction, and timely resolution of client issues.
• Maintain compliance with operational risk, credit, KYC, AML, and internal policy requirements.
  
  

Skills and Experience:

• Education: Graduate degree is essential, preferably in Business, Finance, or Accounting.
• Experience: 3–5 years of banking experience is required, preferably in a Relationship Manager role.
• Knowledge: Strong understanding of basic banking operations, SME banking, compliance regulations, KYC, AML, and internal policies.
• Technical Skills: Knowledge of banking products including Trade Finance, Treasury, assets, deposits, insurance, and investment products.
• Compliance Skills: Ability to adhere to credit, operational risk, anti-mis-selling, and regulatory requirements.
• Other Skills: Sales-driven, goal-oriented, team player, proactive, confident, and able to manage client relationships professionally.
  
  

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

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