Relationship Manager - Business Banking

Job Description

• Acquire New-To-Bank (NTB) SME clients and drive growth in high‑value deposit relationships to achieve NNM and liability targets.
• Manage and grow a profitable SME portfolio through effective relationship building, regular client engagement, and cross‑selling of banking products.
• Conduct periodic portfolio reviews, ensure updated KYC, and maintain full compliance with internal policies and regulatory requirements.
• Identify and mitigate potential portfolio risks by monitoring account performance and recognizing early warning indicators.
• Stay updated with market trends, competitor offerings, and product developments to identify new business opportunities.
• Resolve customer queries and complaints promptly, ensuring superior service standards and customer satisfaction.
• Support and guide RMs/ROs/CSRs in the absence of the Unit Head, ensuring smooth operations and achievement of business goals.
• Conduct customer visits, credit reviews, and documentation checks to maintain accuracy, compliance, and business quality.
• Collaborate with internal audit, risk, and compliance teams to address gaps and ensure policy adherence.
• Contribute to process improvements, product enhancement ideas, and sales campaign initiatives, while continuously developing personal skills.
  
  

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees