Relationship Manager (225-1010)

As a Relationship Manager, you will be an integral part of our team, serving as the primary point of contact between our company and our valued clients. You will be responsible for maintaining and expanding client relationships, ensuring their satisfaction, and identifying opportunities for growth and improvement. This position requires a deep understanding of our products and services and a passion for helping clients achieve their goals. The ideal candidate will have exceptional interpersonal skills, a strategic mindset, and the ability to navigate complex situations with ease and confidence. Your role will directly contribute to our clients' success as well as the growth and reputation of our company.

Responsibilities

• Develop and maintain strong, long-lasting client relationships to foster trust.
• Act as the primary point of contact for client inquiries and concerns.
• Identify and nurture new business opportunities to drive revenue growth.
• Collaborate with internal departments to ensure client needs are met effectively.
• Analyze client feedback and work towards improving customer satisfaction.
• Assist in the development of custom solutions to meet client demands.
• Monitor market trends and competitor actions to inform client strategies.
• Prepare regular reports on client interactions and outcomes for management.
• Facilitate client meetings and presentations to communicate value propositions.
• Resolve issues and conflicts promptly to maintain client trust and loyalty.
• Ensure client data is accurately maintained within the CRM system.
• Provide training and support to junior staff in relationship management practices.

Requirements

• Bachelor’s degree in Business, Marketing, or related field required.
• Proven experience in a relationship management role or similar position.
• Strong understanding of the sales and customer service processes.
• Excellent communication, negotiation, and presentation skills essential.
• Ability to work collaboratively across multiple teams and departments.
• Demonstrated problem-solving skills with keen attention to detail.
• Proficiency in CRM software and Microsoft Office applications required.