Regional Vice President-Customer Success UAE

About The Role

The role of the Regional Vice President-Customer Success for the GCC region, is to be the end-to-end leader for one of the regions for Innovaccer. You will be responsible for setting up the strategic direction of how to make customers’ successful, which areas to focus product stand-up on. You will also be the end-point responsible for growing Innovaccer’s relationship with customers. You should be a trusted advisor to every customer you manage and be an extended part of their team. Innovaccer believes in realizing value for their customers and it will be an important part of the role to constantly find value opportunities and realization of value using Innovaccer products over time.

This Role Is Ideal For Someone Who

• Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks.
• Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates.
• Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages.
• Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups.
  
  
  

A Day in the Life

• Executive Relationship: Manage and grow relationships and constant touch-points with senior customer executives for the region.
• Team Management: Grow and manage a team of Customer Innovation Directors who, in turn, will manage a certain number of accounts in that region and be responsible for adoption and expansion for those customers.
• Renewal Management: Be responsible for renewals, upsells, and cross-sells for the whole region.
• Identifying and Nurturing Growth Opportunities: Responsible for the farming and growth of accounts for the region.
• Goal and Requirement Understanding: Understand customer’s business, strategic goals, and requirements to Innovaccer’s product portfolio.
• Value Opportunity Identification and Realization: Identify and communicate opportunities for customers and realize value generated from Innovaccers products and services.
• Change Management: Manage significant changes in requirements as well as customer’s process or skill changes to fully utilize Innovaccer products.
  
  
  

What You Need

• Graduate degree/ MBA preferred
• Healthcare work experience of 10+ years. Consulting experience from a top tier firm preferred
• Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in data analytics
• People management and portfolio management experience required
• Proven leadership, team-building, organizational and relationship building skills
• Excellent written, verbal communication skills
• Ability to develop and present complex business reviews and executive presentations
• Ability to develop accounts strategically and nurture relationships within the accounts
• Strong analytical ability and problem-solving skill
  
  
  

Preferred Skills & Experience

• Problem Solving expert
• Value-Based Care knowledge
• Healthcare Data experience
• Presentation and documentation skills
• Project oversight / coordination / management
  
  
  

Why Innovaccer

• Shape the region’s health transformation agenda alongside national leaders.
• Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care.
• Work at the frontier of health data, cloud transformation, and AI-driven operations.
• Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond.
  
  
  

Here’s What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industrys best parental leave policies to spend time with your new addition.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.
  
  
  

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

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