Regional IT Support Specialist

Job DetailsJob Location: Dubai SouthPosition Type: Full TimeJoin Us as a Regional IT Support Specialist – Middle East at Potter Global Technologies At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications. If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here. As a Regional IT Support Specialist, ME, you will serve as a trusted technology partner for Potter Global Technologies employees and offices across our international locations. Our team is looking for someone who is proactive, service-oriented, and comfortable working independently while collaborating with US-based IT and other technology teams to support locations with varying levels of on-site IT resources. In this role, you will help ensure employees have access to the devices, applications, connectivity, and collaboration tools they need to work effectively from the office, home, customer locations, and while traveling, while also resolving escalated issues, coordinating equipment deployments, and supporting the implementation of company technology standards. What You’ll Do Serve as the primary point of contact for day-to-day IT support within the Middle East region.  Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.  Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.  Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.  Support Outlook, Teams, OneDrive, SharePoint, and other company-approved productivity and collaboration applications.  Troubleshoot VPN, Wi-Fi, internet connectivity, authentication, and remote-access issues.  Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.  Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.   Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.  Coordinate equipment shipments to and from remote employees throughout the region.  Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.  Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.  Coordinate warranty repairs, replacements, and vendor support when necessary.  Follow Corporate IT standards for device configuration, security, software installation, and asset management.  Perform new hire orientation on first day of employment. QualificationsWhat You Bring Experience That Drives Success 3+ years of experience in IT support, desktop support, field support, or a similar end-user technology role.  Strong experience supporting Windows laptops and Office 365 environments.  Experience providing remote technical support to geographically dispersed users.  Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and internet connectivity.  Experience supporting mobile devices, printers, peripherals  Experience with ticketing, remote-support, and endpoint-management tools.  Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve problems.  Excellent customer-service and communication skills.    Preferred Qualifications  Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.  CompTIA A+, Network+, Microsoft, or similar industry certifications.  Experience with Microsoft Intune or another endpoint-management platform.  Experience supporting a mobile sales or field-based workforce.  Experience working within a global Corporate IT organization.  Key Strengths & Skills Success in working and driving results in a cross-functional environment. Ability to communicate effectively with both technical and non-technical employees.  Strong organizational skills and the ability to manage competing priorities with limited day-to-day supervision.  Ability to take ownership of an issue from initial report through resolution or escalation.  Effective at assessing customer needs and proposing solutions Excellent verbal and written communication skills Effective organization and time management skills Ability to work independently and as part of a team Our Culture We build strong relationships—with teammates, partners, and customers We take pride in knowing every product we build serves the purpose of protecting lives We listen actively, coach frequently, and own our results We foster innovation, value curiosity, and believe that experimentation is part of growth We create a welcoming and inclusive space where everyone belongs We take ownership of our work—quality and safety are at the core of what we do   Benefits That Matter Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together. 401(k) with company match Generous paid time off and holidays Continuous learning and development opportunities Financial Wellness programs including complimentary Certified Financial Planner sessions Recognition programs that celebrate individual and team wins A mission-driven team that supports life-saving outcomes, every day Location This is a full-time position, on-site at our Dubai location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules. Ready to Apply? Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board! Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.