Regional Care Trainer

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Position Purpose

Sephora Middle East is recruiting a Regional Care Trainer, based in Sephora University (Dubai).

The main responsibility of this role is to lead Skincare & Haircare learning and development across our 5 Middle East countries, through the implementation of regional training initiatives, training delivery, in-store coaching and assessment (approx. 30% of time) and the development of the Skincare Expert Community. The role includes the management of the Regional Care Education Expert, for which it will require development, supervision, follow-up and feedback.

Other tasks will include strong collaboration and guidance of the KSA Care trainers for identical and seamless execution, support Skincare & Haircare brand training organization and take part in cross-selling training initiatives. The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team. The Regional Care Trainer may also support cross-functional events (with Marketing/PR and HR).

This is a regional role that will require monthly travel within the Middle East countries (Qatar, Kuwait, Oman and Bahrain).

Key Accountabilities

Skincare & Haircare Education

• Contribute to the formulation of the Skincare & Haircare yearly strategy and roadmap.
• Manage the OGCC Skincare and Haircare training plan, calendar and budget.
• Lead the creation/update of all Skincare & Haircare training modules, ensuring Middle East needs and relevance.
• Develop Skincare & Haircare expertise by implementing certification pathways and delivering Sephora University Skincare & Haircare training modules.
• Lead the implementation and execution of all Skincare & Haircare initiatives – including alignment with KSA, communication to stakeholders, follow up and gathering feedback.
• Lead the development of the Skincare Expert Community (including monthly engagement, organization of Experts’ events, feedback on performance, calibration, building Expert pathway, etc....)
• Ensure to fully equipped direct report and peers from SU to deliver any Skincare & Haircare training initiatives effectively (from TTT, delivery observations and feedback)
  
  

• Lead development of Skincare talents, following the internal process, in collaboration with Retail, including identification, coaching, tracking and communicating about progress and learning.
• Lead coaching in-store by providing guidelines, assessment, tools and proper post visit feedback, to direct report and KSA trainers – set example by conducting in-store coaching visit on weekly basis.
• Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
• Partner with Retail & Store Managers to share and align feedback, development plan and follow-up actions through meetings and reports.
  
  

• Work with the Beauty Education Manager and Offer Team to align brand training needs and brands to be featured at key training events.
• Drive execution of multi-brand education events, align on agenda, challenge and review all brand content, based on training objectives. Ensure to infuse Sephora DNA into any brand training events.
• Host, animate and drive engagement of Skincare & Haircare brand training – in-person and digital.
• Drive teach back post brand training, by equipping, inspiring, and following up with attendees.
  
  

• Manage the Regional Care Education Expert.
• Support the growth and development of the Regional Care Education Expert through coaching, feedback, and follow-up.
• Support effective delivery of training and in-store coaching of the Regional Care Education Expert.
  
  

• Strong expertise and knowledge in Skincare & Haircare in a retail environment
  
  

• Training and coaching experience – being in a retail training role for 3+ years
• Has proven records of coaching and developing team members
• Demonstrate excellent communication, presentation and public speaking skills
• Ability to manage multi-projects with diverse business partners
• Locally mobile with weekly store visits in UAE and able to travel across OGCC countries on monthly basis
• Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated
  
  

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference