Receptionist

Job Description

The Receptionist is responsible for the front desk of the center to handle all kind of customer queries either by person or over the phone.

Strategic

RESPONSIBILITIES

• To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
• To keep the counter uncluttered and clean and to give top priority to the work.
• Receive any complaints & forward it to the concerned person.
  
  

Operational

• Receiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately.
• To direct customers to the appropriate person in the office.
• Guide & clarify the queries as per the customers request.
• Answering, Screening, Replying & forwarding incoming calls effectively.
• Receiving & Sorting all incoming mails from customers & RTA, as per the management directives.
• Issue token for the queue management system, as per the required service of the customers.
• Perform other clerical receptionist duties such as filing, photocopying, typing, & faxing in Arabic & English.
• To keep the counter uncluttered and clean and to give top priority to the work.
  
  

People Management

• To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner.
• Managing customers of any Nationality.
• Handling the customers during the peak hours and dealing with angry customers.
• Direct customers with incomplete documents properly in order to help them accurately and without fail.
  
  

Product/Process Improvement

• Answering customers enquiries which are not related to our business.
• Promote the center services such as Comprehensive test, Sensitization, Typing, Printing etc. (Up-selling).
  
  

Qualifications

Education & Certifications:

• Any degree from a recognized Higher Secondary School.
  
  

Knowledge & Skill

• Communication, Multitasking, Prioritizing, Organization, Technical skills, Interpersonal skills, Initiative and problem-solving abilities, Dependability.
  
  

Experience

• Minimum 1 years experience in Customer Service & Customer Handling.
• Additional in the office management is highly preferable.
• The candidate should pass the RTA interview.
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.

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